ITSM Training

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.  ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.  

The course will help you to understand:  how modern IT and digital service organizations operate how value streams increase speed and efficiency how cultural or behavioral principles guide work that benefits the wider organization how to use commonly-used service management terms and concepts

Training Agenda

ITIL4 Foundation Training Day 1

• Module 1 : ITIL Foundation Concepts
• Module 2 : Service Management
• Module 3 : ITIL Guiding Principles
• Module 4 : The Four Dimensions of Service Management
• Module 5 : Service Value System and Service Value Chain - Part 1  

ITIL4 Foundation Training - Day 2

• Module 5 : Service Value System and Service Value Chain - Part 2 
• Module 6 : Continuous Improvement Model
• Module 7 : ITIL Practices 

Prerequisites

There is no prerequisites for this training.